Process

non-negotiable standards

that ensure project success

Building icon

Our attitude of EXCELLENCE

which pushes us to exceed expectations with every client, on every project, every time

Puzzle icon

 A commitment to ETHICAL AND RESPONSIBLE CUSTOMER SERVICE AND SUPPORT

which is reflected in the significant number of returning clients

People icon

Our integration of COLLABORATIVE EFFORTS

which involves effective communication and a partnership with all stakeholders on every project

These non-negotiable standards shape our daily tasks and interactions, driving the development of Max Gray's company culture in the following areas:

Strong Customer Focus

We prioritize listening to our customers’ needs and thoroughly reviewing each project’s scope to ensure we understand and manage their goals effectively. By maximizing quality within budget, suggesting cost-saving alternatives, minimizing disruption in shared spaces, and using safe construction practices, we keep our clients’ best interests at the forefront. We also offer prompt warranty service to maintain long-term satisfaction.

Effective Planning &
Change Management

We implement long-term and milestone planning alongside material acquisition strategies, supported by continuous short-term planning with two-week look-ahead schedules.

Project changes are managed effectively by quickly assessing their impact on schedules and financial goals, working toward swift resolutions, and communicating updates to the entire project team, ensuring smooth execution of changes.

Subcontractor &
Resource Management

Open communication with subcontractors and diligent supervision ensure quality control, with well-defined scopes of work and agreements in place. Prompt payment procedures maintain strong partnerships, while pairing the right talent and subcontractors with each project ensures optimal performance.

Skilled trade professionals are provided for self-performed tasks, developed into project leaders, and empowered to make key decisions to keep projects on track.

Creative Problem Solving &
Technology Implementation

Technology has significantly transformed the construction industry, enhancing efficiency, safety, and collaboration. MGC continues to improve the delivery of construction projects through technology, with the most significant enhancements delivered in the form of collaborative project management software. MGC recently upgraded its accounting and management software to CMiC, which combines cost accounting and project management for streamlined cost updates and a collaborative environment for all project stakeholders. This upgraded software provides real-time updates on project progress and information for stakeholders to use off-location. Such an environment is essential for the early identification and resolution of project issues when they arise.

Cost Estimating

Cost estimating is conducted at multiple levels, from conceptual to detailed bottom-up estimates. Each project undergoes thorough review meetings between management and estimators, with estimates compared to historical data for accuracy. Subcontractor pricing is carefully reviewed to identify and address any irregularities.