Max Process
From creating and managing an experienced, efficient team to delivering quality projects on time and within budget, we implement non-negotiable standards that ensure success, including:
- Our attitude of EXCELLENCE, which pushes us to exceed expectations with every client, on every project, every time.
- Our commitment to ETHICAL AND RESPONSIBLE CUSTOMER SERVICE AND SUPPORT, which is reflected in the significant number of returning clients.
- Our integration of COLLABORATIVE EFFORTS, which involves effective communication and a partnership with all stakeholders on every project.
These non-negotiable standards guide our daily tasks and interactions in very real and practical ways. They are the catalyst for the development of the Max Gray Company Culture as illustrated in the following areas:
Strong Customer Focus:
- Listening to our customers' needs and desires
- Thoroughly reviewing the scope of each project
- Understanding project goals and managing each project with those goals in mind
- Maximizing quality within budget parameters
- Identifying and suggesting alternatives to construction that may reduce costs and save time without decreasing quality
- Minimizing disruption when working in jointly occupied spaces by implementing proper work phasing and safe construction techniques
- Making project decisions with the client's best interest in mind
- Offering prompt warranty service
Effective Planning:
- Initial long-term detail and milestone planning
- Material acquisition planning
- Continuous short-term planning by using two week look ahead schedules
- Effectively scheduling and managing project changes
- Achieving a balance between speed and quality
Sub-contractor Management:
- Open communication with sub-contractors
- Diligent supervision of sub-contractor activities and quality control
- Well defined sub-contractor scopes of work and agreements
- Prompt payment procedures
Effective Change Management:
- Quickly identify impact of changes on project schedule and financial goals
- Work towards a quick resolution of all changes
- Communicate changes and resolutions to the project team (i.e. customer, designers and sub-contractors)
- Execute changes
Creative Problem Solving:
- Early identification of problems to lessen impact on project goals
- Team approach to problem resolution
Technology:
- Use of leading industry estimating, project management, scheduling and accounting tools
- Information sharing capabilities
- Continually updating and using the latest technology in construction
Resource Management:
- Pairing our talent with the right project
- Hiring the right sub-contractor for each job
- Assessing our work load to assure each project receives proper attention
- Providing skilled trade workers for self-performed work
- Developing skilled trade workers into project leaders
- Allowing project leaders to make decisions
Cost Estimating:
- Ability to estimate projects on several levels—conceptual through bottom up
- Conduct estimate review meetings between management and estimators on each project
- Compare estimates to analogous historical data
- Review sub-contractor pricing to identify any irregularities
